Shipping & Returns

Shipping AND Returns

Shipping Policy

How is the packaging? Any description on the parcel?:
All orders are delivered in discreet plain packaging with no reference to content purchased.
Shipping time / When can I receive my order?:
We'll dispatch
 order within 1 - 2 working days via courier service upon receipt of payment.Standard delivery time is 2 to 3 working days. We dispatch orders from Monday - Friday. 
All orders with in-stock items, we usually will dispatch / post out the same working day (Mon - Fri) if payment is notified & received or cleared (IBG/GIRO) before 1:00 pm and shipping / tracking number will be given in the evening (usually, before 9:30 pm). Please expect the delivery within NEXT *1 - 2 working days. Order & payment that is notified, received or cleared after 1:00 pm, we will arrange to dispatch or post out the NEXT working day.

- *We can't promise the exact date & time of delivery as it's all depending on the courier's arrangement. Unexpected delays of delivery may happen occasionally by the courier.
- Currently, we use PosLaju or Skynet courier services for delivery. We'll not entertain any request asking to change to other courier services after payment is confirmed.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a package that is returned because of an incorrect address.
We will be most happy to assist you in tracking the parcel if you do not receive your items at the fourth day after your purchase confirmation.
Do email us at :

Shipping Rate / Postage:
For West Malaysia (WM) = RM8
For East Malaysia (EM)
 (Sabah and Sarawak) = RM13
The shipping charges depend on the sum of weight of the total item you buy. The shipping cost is shown once you place the order and perform checkout. When the order transaction is succeeded, we will email you an Order Confirmation which is included the shipping cost.

Return Policy
All items (especially, electronic-function products are batteries-tested) are checked thoroughly in working condition before we dispatch it. Therefore, we provide no warranty for all of our products.
Bag Chanteq emphasizes on customer delight throughout the whole purchasing exercise. The following return policy is designed to ensure customer is assisted when needed. However, Bag Chanteq does not support refund on completed transaction. All products, once sold are non-returnable. 
We do NOT offer cash or credit card refunds. Gift Certificate will be issued as a credit or reimbursement (original purchase price minus shipping fees plus any restock fees).

Items Applicable for Return:
1. Incorrect products: Products shipped are mismatching on what you've ordered.

Items Non-applicable for Return:
1. Customer changes one's mind of item.
2. Customer induced fault or damaged (eg, user's fault eg., mishandling, dropped, misused or improper application of the products, ...etc) 
3. Check the package / parcel's condition before signing & receiving it. Do not receive it if parcel's packing is obviously broken, severely dented or any damages with impacted marks. Bag Chanteq will not responsible for any damages if the parcel's packing is obviously broken, severely dented, damaged with impacted marks are found after signing & receiving from the courier.

Deadline for Return:
Must report immediately (by email / sms / phone call) within 8 hours upon acceptance of delivery. Therefore, it's important to check or battery-test your item(s) once you've received it. We will explain the return procedure through email within 7 days of reporting.

All manuals and accessories that come with the product must be included and returned back to us in their original packaging & condition. We'll come back to you within 7 days upon receiving the return products. 
Bag Chanteq reserves the right to conclude if the damage is induced by customer fault or not.

If you have any questions concerning our shipping & returns policies, please write in to us:
Bag Chanteq reserved the rights to make adjustment to any published price of any products due to input error, product discontinuation, stock clearance, under instruction of manufacturers or distributors and errors in advertising.